http://www.teaneckshuls.org/SelectedPosts/ProblemsWOptonlineAOLandISPs.htm

From: crshulman@a..
Sent: Wednesday, October 22, 2003 2:30 PM
To: teaneckshuls@yahoogroups.com
Subject: [TeaneckShuls] Re Problem With Optonline and Other ISPs Receiving YahooGroups Emails

I don't know if the problem with optonline members not receiving their yahoogroups emails is as widespread as it was earlier in the month. But in case you are still having trouble with optonline (or other internet service providers), I have revised slightly the list of possible fixes, including -

(i) waiting it out,

(ii) turning off your spamaway setting (on optonline go to https://memberservices.optonline.net/acctms/index.html  and then to https://memberservices.optonline.net/ams ),

(iii) possibly switching to digest back again to normal (send blank email to teaneckshuls-digest@yahoogroups.com or to teaneckshuls-normal@yahoogroups.com ,

(iv) going to http://groups.yahoo.com/myprefs and making sure you are not bouncing and sending yourself a reactivation request if necessary,

(v) setting up a yahoomail or excitemail account, or

(vi) reading msgs online - see
http://www.teaneckshuls.org/files/HowToSignIntoYahoo.htm 

Chaim


-----Original Message-----
From: Ruth Levi [mailto:ruthlevi@o.. ]
Sent: Thursday, October 23, 2003 11:31 AM
Subject: [TeaneckShuls] optimum online problem
Everyone told me to switch from AOL & my email problems would be over...wrong!!
I've just spent 1 hour on the phone, trying to resolve the message delivery problems with optonline.
Their basic message is that there is a problem with yahoo's servers communicating with optonline. When I explained that I don't seem to have any problems receiving other yahoo group mail, they have no explanation. They cannot give any time frame for this problem to be solved.
It is time to take this to the next step:
The phone number for the corporate headquarters is:
516 803 2300
[AOL tel. 888-265-8008]
I have left a message for the corporate consumer relations person. I would like to urge you to do the same. I plan to continue barraging them, as well as trying to find corporate officers within optimum to solve this problem for us.
But...I do have to get back to my day job :)
Ruthie Levi